With the purchase of a Lifetime Warranty, we guarantee your ring. We believe in our products and stand by the quality of workmanship, craftsmanship and materials in each one. We guarantee the lifetime of each ring against failure or damage in its intended usage.
We'll replace any diamond, cubic zirconia (CZ), emerald, ruby or sapphire covered by this guarantee if it chips, breaks, or is lost from its original setting during normal wear.
Our guarantee does not cover general wear and damage caused by using the item for other than its intended purpose. This includes animal damage, damage caused by extreme wear and third-party alterations made to the item. Likewise, fluctuating fit, abuse of product, and disregard for the product are not covered. Our guarantee applies to all rings for which a Lifetime Warranty was purchased. Please note every item is subject to an evaluation by our Returns Team.
You are only responsible for the charges of shipping the pack to Ricky's Creature Comforts LLC. Use a method of shipping that provides a tracking number. Ricky's Creature Comforts LLC cannot be responsible for packages that have not been received by our shipping department. We pay shipping to return your ring via USPS, UPS or FedEx.
Items covered by the Lifetime Warranty are not eligible for a refund after the initial 30 day period. If an item can not be repaired or replaced, an item of similar style and equal value will be provided. If a customer does not desire the similar item, credit in the form of a Ricky's Creature Comforts Gift Card shall be issued for the original purchase price of the item. The value of the gift card will not include the Price of the Lifetime Warranty or shipping cost in the original purchase. The Lifetime Warranty is non-refundable.